“It’s not the employer who pays
the wages. Employers only handle the money. It’s the customer who pays the
wages.” – Henry Ford
I posted this quote on Facebook today and started really thinking about this concept. It really is true. Employers handle the money to pay the employees and the money always comes from the customer. So again we have the discussion of how important customers are to our business. Yet, time and time again we all experience bad to really bad customer service. And over and over we hear employees say they get no training or no training in customer service. Why is that?
I posted this quote on Facebook today and started really thinking about this concept. It really is true. Employers handle the money to pay the employees and the money always comes from the customer. So again we have the discussion of how important customers are to our business. Yet, time and time again we all experience bad to really bad customer service. And over and over we hear employees say they get no training or no training in customer service. Why is that?
Are employers and business owners too caught
up in so many other things that they overlook the basic equation? Good to great customer service equals more
satisfied customers which equals more customers coming back and telling others
about that business. Now I’m no math
genius, but this is a simple equation even I get.
Are you as a business owner taking the time to
train employees and also training them on great customer service? Do you hang out and just listen to the way
your employees treat your customers? Do
you always give great customer service? If you can’t answer yes to any of these
questions, you may need to reevaluate the customer service you provide. You and
your employee paychecks depend on that.
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