...The Art of Customer Service

My husband and I recently took a week’s vacation to Myrtle Beach. We were in Murrells Inlet, which is kind of quiet and away from the bustle of Myrtle Beach.  But there were plenty of restaurants there.  One of the things we noticed was the number of small mom and pop restaurants there.  There are many chains of course but we tend to go for smaller local owned when we travel.  I have to say that the customer service we received there was amazing.

At three of the restaurants the owners themselves waited on us. What a difference that makes!  The interaction, friendliness and overall concern for the quality of our experience was really great.  They asked us questions, made sure we had what we needed, and generally interacted on a level that employees just don’t tend to do. 

We left each of these places impressed with not just the food but the service. At one place that we went to for breakfast we had waitresses (not the owners) and it had such a small town feel about it at each visit. The first waitress we had was exceptional. She gave us insider info on where to shop and where to eat, giving us some honest opinions of places to go. Plus she was just one of those people who really enjoyed her job.  The second waitress we had was good, but nothing to blog about. 

So as a business owner does the customer service levels vary from you to your employees?  It is true that no one cares about a business the way an owner does and that was obvious, to me, on this trip.