Tuesday, July 30, 2013

...The Customer Pays




“It’s not the employer who pays the wages. Employers only handle the money. It’s the customer who pays the wages.” – Henry Ford

I posted this quote on Facebook today and started really thinking about this concept.  It really is true.  Employers handle the money to pay the employees and the money always comes from the customer.  So again we have the discussion of how important customers are to our business.  Yet, time and time again we all experience bad to really bad customer service.  And over and over we hear employees say they get no training or no training in customer service.  Why is that? 

Are employers and business owners too caught up in so many other things that they overlook the basic equation?  Good to great customer service equals more satisfied customers which equals more customers coming back and telling others about that business.  Now I’m no math genius, but this is a simple equation even I get. 

Are you as a business owner taking the time to train employees and also training them on great customer service?  Do you hang out and just listen to the way your employees treat your customers?  Do you always give great customer service?  If you can’t answer yes to any of these questions, you may need to reevaluate the customer service you provide. You and your employee paychecks depend on that.   

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